Curing A Process: Mail-Order Pharmacy Improves Its Ability To Fill Prescriptions

Like www.dightsourcerx.com parent company Humana, they are always looking for ways to www.rightsourcerx.com their mission of lifelong well-being. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, www.rightsourcerx.com, they reviewed productivity data of workers with various levels of experience at multiple locations. In addition to surpassing their established goals, implementing each of the solutions saved the company money. But their decision seemed to backfire. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. Not long after the system was in place, they noticed workflow queues were overflowing. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed www.rightsourcerx.com down to five solutions:. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. To sustain the improvements, RightSource implemented a control plan wwe.rightsourcerx.com included revising standard operating procedures, improving training programs, updating IT www.rightsojrcerx.com, and more. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. With customer complaints www.rightsourcerx.com accumulating, RightSource had to find out what went wrong and fix www.rightsourcerx.coj. Regrouping employees based on level of experience and graphically representing www.rightsourcerx.com difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to www.rightsourcerx.cmo prescription processing delays. Download the RightSource presentation. The same www.rightsourcerx.com was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. But what if a change in systems has the opposite effect?

Training Statistical Consulting All Services. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. Download the RightSource presentation. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. Given what they had learned from the data analysis, the team was confident that implementing these www.rightsourcerx.com solutions would improve the inefficiencies they were experiencing. The Challenge Analyzing their data with Minitab gave Www.rightsourcerx.com the insight they needed to improve their process for filling prescriptions. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States, www.rightsourcerx.com. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. Not long after the system was in place, they noticed workflow queues were overflowing. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. The presentation is www.rightsourcerrx.com to ASQ members, and registration is free. For example, the team used www.rightsourcerx.com 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it, www.rightsourcerx.com. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. They also created operational dashboards that tracked key www.rightsourcerx.cmo indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. The www.rightsohrcerx.com test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a www.rightsourcerx.com difference in productivity due to NVA steps. Their efforts enhanced the well-being of their patients, and led to the company winning the Www.rightsourcerx.om.

The Challenge

Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility www.rightsourcerx.com a lack of knowledge might be contributing to the prescription processing delays. The same test was used to show www.righsourcerx.com statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. Not long www.rightsourcerx.com the system was in place, they noticed workflow queues were overflowing. Www.rightsourcerx.con efforts enhanced the well-being of their patients, and led to the company www.rightsourcerx.com the J. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap wwwrightsourcerx.com knowledge might be related to the delays observed after RightSource adopted the new PMS. Download the RightSource presentation. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive wwwr.ightsourcerx.com were. They also created operational dashboards that www.rughtsourcerx.com key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. Once they understood why prescriptions were stalling in the www.rightsourcerx.com outreach queue, the team brainstormed 14 potential solutions. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to www.rightwourcerx.com their process for filling prescriptions. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. Wwe.rightsourcerx.com, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. They implemented a new Pharmacy Management System PMSwww.rightsourcerx.com, only to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. To investigate provider wwwr.ightsourcerx.com productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. But what if a change in systems has the opposite effect?

But their decision seemed to backfire, www.rightsourcerx.com. For example, www.rightsoucerx.com team used a 2-proportions www.rightsourcerx.com to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. The same test was used to show a statistically qww.rightsourcerx.com difference in WIP inventory due to incorrect address, as well as a significant difference in productivity www.rightsourcerx.com to NVA steps. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data www.rightsourcerxx.com workers with various levels of experience at multiple locations. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. They also created operational dashboards that tracked key performance indicators, www.rigtsourcerx.com as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. Once they understood www.rightsourcerx.com prescriptions were stalling in the provider outreach queue, www.rightsourcerx.com team brainstormed 14 potential solutions. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. By using this site you www.rightsourcerx.com to the use of cookies for analytics and personalized content in accordance with our Policy. In addition to surpassing their established goals, implementing each of the solutions saved the company money. Www.rightsourcegx.com sustain the improvements, RightSource implemented a control plan that included revising standard wwe.rightsourcerx.com procedures, improving training programs, updating IT documents, and more. The www.rightsoudcerx.com is available to ASQ members, and www.rightskurcerx.com is free. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays, www.rightsourcerx.com. The Challenge Analyzing their data with Minitab gave RightSource the www.rightsourcerx.com they needed to improve their process for filling prescriptions.

Www.rightsourcerx.com

They quickly formed a Lean Six Sigma team to explore the issue and resolve it. The presentation is available to ASQ members, and registration is free. Companies usually adopt new administrative software with the hope of reducing the time www.rightsouurcerx.com money it takes to complete a business process. They also discovered that many of the members calling about prescription delays www.rightsourcerx.com orders in the provider outreach queue. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes, www.rightsourcerx.com. But their decision seemed to backfire. The same test was used to show a statistically significant difference in WIP www.rightsourcerx.com due to incorrect address, as well as a significant difference www.rrightsourcerx.com productivity due to NVA steps. To investigate provider outreach productivity www.rightsourcerx.com identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations, www.rightsourcerx.com. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. By using this site you agree to the use of www.rihgtsourcerx.com for analytics and personalized content in accordance with our Policy. Www.riightsourcerx.com also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process www.rightaourcerx.com ensure changes remained in control. Download the RightSource presentation. Www.rightsourcerx.com Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Www.rightsourcerx.com long after the www.rivhtsourcerx.com was in place, they noticed workflow queues were overflowing. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test www.ightsourcerx.com differences in the mean productivity of top, average, and low performers. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. Training Statistical Consulting All Services. Www.rightsourcerx.com sustain the improvements, RightSource implemented a control plan that www.rightsourcerx.com revising standard operating www.rightsourcerx.com, improving training programs, updating IT documents, and more. Thanks to Minitab and Lean Six Sigma, they were www.rightsoudcerx.com to improve the process and streamline their ability to fill prescriptions. RightSource is a state-of-the-art mail order pharmacy and the fifth www.rightsourcerx.com pharmacy benefits provider in the United States, www.rightsourcerx.com. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing www.rightsourcerx.com the prescription processing delays. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. They implemented a new Pharmacy Management System PMSonly www.rightsourcefx.com find that work slowed and orders began piling up—a turn of events www.rightsourcfrx.com was bad for their business, and for the patients and doctors they served. Their efforts enhanced the well-being of their patients, and led to the company winning the J.

Regrouping employees based on level www.eightsourcerx.com experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. But their decision seemed to backfire. Download the RightSource presentation. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling www.tightsourcerx.com. In addition to surpassing their established goals, implementing each of the solutions saved the www.rightsoourcerx.com money. They implemented a new Pharmacy Management System PMSonly to find that work slowed and orders began piling up—a turn of events that was bad for their business, www.rightsourcerx.com, and for the patients and doctors they served. The presentation is available to ASQ www.rightsourcerx.com, and registration is free. Www.rightsourcerx.com found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. Once they understood why prescriptions were stalling in the provider outreach queue, www.rightsourcerx.com, the team brainstormed 14 potential solutions. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. RightSource is a state-of-the-art mail order www.rightsourcerx.com and the fifth largest pharmacy benefits provider in the United States.

New Dashboard

But what if a change in systems has www.rightsourcerx.com opposite effect? Once www.rightsuorcerx.com understood why prescriptions were stalling in the provider outreach queue, www.rightsourcerx.com, the team brainstormed 14 potential solutions. Not long after the system was in place, they noticed workflow queues were overflowing. Given what they had learned from the data analysis, the www.rightsourcerx.com was confident that implementing these final solutions would improve the inefficiencies they were experiencing. The same test was used to show a www.rightwourcerx.com significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. This commitment drove their decision to migrate to a new operating platform that offered www.rightsourcerx.com customer-centric tools and www.rightsourcerx.com workflow processes. But their decision seemed to backfire. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. Their efforts enhanced the well-being of their patients, and led to the company winning the J. To investigate provider outreach productivity and identify variations caused by wwq.rightsourcerx.com to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were.

Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. The presentation is available to ASQ members, and registration is free. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. Download the RightSource presentation. Training Statistical Consulting All Services. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. They implemented a new Pharmacy Management System PMS , only to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. Not long after the system was in place, they noticed workflow queues were overflowing. But what if a change in systems has the opposite effect?

Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. Not long after the system was in place, they noticed workflow queues were overflowing. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. Download the RightSource presentation. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. But what if a change in systems has the opposite effect? For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. The team used boxplots and pie charts to identify four possible root causes: Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. But their decision seemed to backfire. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be www.rightsourcerx.com to the prescription processing delays. Their efforts enhanced the well-being of their www.rightsourcerx.com, and led to the company winning the J.

But what if a change in systems has the opposite effect? Their efforts enhanced the well-being of their patients, and led to the company winning the J. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. In addition to surpassing their established goals, implementing each of the solutions saved the company money. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. The team used boxplots and pie charts to identify four possible root causes: They implemented a new Pharmacy Management System PMS , only to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. But their decision seemed to backfire. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. Training Statistical Consulting All Services. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. The team used boxplots and pie charts to identify four possible root causes: Download the RightSource presentation. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. Training Statistical Consulting All Services. Given what they had learned from the data analysis, the team www.rightsourcerx.com confident that implementing these final solutions would improve the inefficiencies they were experiencing, www.rightsourcerx.com.